Ginger Supply Co. ships all orders using USPS Priority mail and each order’s shipping price varies depending on size and destination. Orders are usually processed within two to four business days. If a product is unexpectedly back ordered, we will contact you immediately to let you know. International orders take some time to get there, so please be patient.
All purchases are non-refundable. If you are not 100% satisfied with your purchase when you receive it, please email us within 10 days and we will exchange it for another item free of charge. We allow one exchange per order. You will be responsible for the return shipping but will pay for shipping the exchange. We will not ship the new item until we receive the one you are exchanging. It must be received by within 30 days of your original order. We will not accept returns or exchanges after the 30 day period.